Transferring a number

What you'll need before you start

Have these in front of you:

• Your current phone bill: a recent one. Uploading it is optional but it speeds things up considerably.
• Your account number with your current provider
• The billing telephone number on that account
• Your account PIN or passcode, if you have one
• The service address exactly as your current provider has it: not your new address, not a tidied-up version. It has to match their records.

Mismatched details are the number one reason transfers get rejected. Copying them off the bill is the single best thing you can do to avoid a delay.

Article SL-402