Transferring a number
Tracking your transfer
Your transfer's status is on the Numbers page, and we email you at each step.
| Status | What it means | What you should do |
|---|---|---|
| Needs signature | We're waiting for your authorization. | Sign it. |
| With your current carrier | Filed. We're waiting on your provider. | Nothing. This is the longest step and it's normal. |
| Transfers [date] | Your provider has agreed a date. | Make sure the number is set to ring where you want. |
| Live | Done. The number is yours on Slingshot. | Cancel your old service now, not before. |
| Action needed | Something needs correcting. | See My transfer says "Action needed". Time-sensitive. |
You can set the number up before it arrives. A number that's transferring appears on your Numbers page straight away and can be fully configured: where it rings, which menu, which department. It all goes live automatically the moment the transfer completes.
Article SL-404