Business VoIP Blog

If you’re a small business owner, you’re likely managing everything from your financials to your marketing activities–and you’re doing it all on a limited budget. While you know that you need a better way to manage your sales prospects, especially during periods of growth, you just aren’t ready to pay for a customer relationship management system to keep in touch with …

Word of mouth can be a business owner’s best tool – inexpensive and highly effective. This form of marketing is essential for reeling in all your customers, especially if you’re fresh in the market as a start-up or small business. In this case, those with big mouths will be an asset and they’re your fleet …

If you’re among the 45 percent of Americans with a smartphone, chances are that you use it for everything from checking work emails to looking up movie times. And with smartphones adding functionality to them all the time, many are replacing other devices (e.g. iPods) with their smartphones. But could you run an entire company …

I recently visited a prospective client who was running a successful internet business.  The company has grown over the last year to 30+ employees and the office was spectacular   I thought to myself, this is a company that at least 9 out of 10 prospective employees would want to work with.   The office had an …

Essential Virtual Office Tools

Setting up your Virtual Office By Edwin J. Frondozo, Co-founder & CEO Instantly download a printable cheatsheet on spotting an email phishing attempt A virtual office is a working environment that has all the essential equipment.  Any office, real or virtual, needs a computer, a telephone, and in most cases, the internet.  Almost every new …

One of the most important benefits that a telephone system offers is the Interactive Voice Response (IVR) feature.  The IVR acts like a digital reception in which it quickly greets every caller to the company and directs the call to the right person within the organization. Deploying an IVR is a huge undertaking in any business.  When …

The internet has made it easier for small businesses to sell their products or services outside of their traditional local city area.  It is now possible for a small business on Main Street and offer a service or product to companies on Wall Street.  This brought on the change in business mindset in a some ways. For …

Whether you are a small business owner working for yourself or a company with 20 employees, how are your customers being greeted when calling your organization?  Are the calls being answered on a mobile device? Or perhaps it goes to the voicemail.  Or maybe they are going to a receptionist.  Worse case scenario, they are …

A common question that we receive with regards to our communications platform is: I use my cell phone, why do I need another phone number to pay for? This is a great point, which we usually respond with another question that goes like this: What number do you put on your website? With that, an instant realization that …

The trend in any data service is analytics.  Analytics provides the ability to create goals, measure, and analyze the goals against the data – this simple, yet effective practice is very important in today’s business landscape.  Web services like Google Analytics provides a great platform for website owners and managers to create marketing goals, measure them, and adjust accordingly. …

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