The app
Moving from Bria to Cloud Softphone
Bria stops working on November 30, 2026. Your line is moving to Cloud Softphone, the Slingshot app. Your number and your extension stay the same.
Cloud Softphone fixes the things Bria could not: it runs on every device you use, it keeps your call going when your phone moves from Wi-Fi to cellular, and it sets up with one tap.
About 5 minutes. Have these ready: your setup email and the phone you take calls on.
Find your setup email
Look for an email from Slingshot with the subject "Your [company] line has a new app. Bria retires November 30." It shows your extension and your company number, and it has a button that says Set up my phone.
Can't find it? Search your inbox and spam folder for "Slingshot". Still nothing? Ask your admin to press Send setup email for you, or contact us and we will send it.
More than 7 days old? The button stops working after 7 days. Reply to the email, or ask your admin, and you will get a new one. Nothing about your line changes when a new one is sent.
Tap the button on your phone
Open the email on the phone you take calls on and tap Set up my phone. It signs you in, installs Cloud Softphone if you do not have it yet, and connects your line. There is nothing to type in.
On an iPhone, tap Open when it asks to open "Softphone". On Android the app opens by itself.
The app is called Cloud Softphone in the App Store and Google Play. Searching the store for "Slingshot" will not find it, which is why the button installs it for you.
Say yes to notifications
- Notifications: allow. Without this your phone cannot ring when the app is closed.
- Microphone: allow. It asks on your first call.
- Contacts: your choice. It only shows names instead of numbers.
Make a test call
Dial your own mobile from the app's keypad. Your mobile should ring and show your company's number.
Delete Bria
Once the test call works, delete Bria from your phone. If you keep both, both will ring, and you will answer calls twice.
On your computer too
Open the same setup email on your computer and click Set up my phone. The same button sets up the app there. See Using Slingshot on a computer.
What's new for you
You now have your own Slingshot sign-in. Your voicemail and your settings live there, and your voicemail is in the app too. See Your voicemail in the dashboard.
What happens on November 30
Bria stops connecting. Calls to your extension ring on Cloud Softphone, and on your desk phone if you have one. Desk phones are not affected by any of this.
If something is not working
The app is asking for a Cloud ID or password
The app was opened from the store instead of from the button. There is nothing to type. Close the app, go back to your setup email, and tap Set up my phone again.
Can I keep using Bria?
No. November 30, 2026 is Bria's end of life on Slingshot. After that it stops connecting to your line. Cloud Softphone replaces it, and your company's price does not change.
Both apps ring when someone calls
Bria is still on your phone. Delete it. Cloud Softphone is the one that keeps working after November 30.
The app says it is not connected, or calls will not go out
Switch between Wi-Fi and mobile data and try again, then force-quit and reopen the app. See My app won't connect.
Calls go out, but nothing rings when someone calls in
Check that notifications are allowed for Cloud Softphone in your phone's settings, and that Do Not Disturb or a Focus mode is off. See People can't reach my number.
Still stuck? Reply to your setup email, ask your admin, or call us at 877-776-0673. We will set it up with you over the phone.
Article SL-212