Slingshot is a communications platform built on the cloud that provides a full featured virtual telephone system which includes automated attendants, employee extensions and voicemail and voice over ip capability.
Unlike traditional phone systems, Slingshot does not need any special equipment or complicated setup. All you need to get started is your cell phone and 5 minutes to setup and start receiving calls.

In your dashboard:

  • Navigate to Team Members
  • Hit Endpoints under the extension/Team Member you need info for
    • SEP Number
    • SEP Password
    • Proxy Server

 

To transfer/LNP (local number portabality) your existing number to Slingshot, you need the following:

  1. Get a copy of a recent bill/invoice that shows both phone number and billing address.  Please note that a physical address is required, PO Box numbers are not accepted.
  2. Affix your signature in a blank space in the bill/invoice.
 
Fax or email a copy to [email protected]

Slingshot comes with all traditional telephone (PBX) features like auto-attendant, voicemail, extensions, departments and groups. Along with the basic telephone system features, it is voice over IP (VoIP) enabled, giving you the ability to upgrade and add special equipment when you are ready.

Have you ever noticed when you call an enterprise company or large organization, they all have a uniform greeting that goes something like this: “Thank you for calling ABC Enterprises, if you know your parties extension, please dial it now, otherwise press 1 for Sales, 2 for Support….” 

Traditional telephone systems are expensive and costly to maintain, an operating cost that most small businesses are unable to fit within their operating budget. Herein lies the communications gap between the small business and enterprise company.

Start-ups, entrepreneurs, consultants, and small businesses up to 50 employees who are looking for a telephone solution who are looking to sound more professional and keep team members connected.

We currently provide both US and Canadian national local and toll-free numbers.

If you make changes to your system and it has not been taken to account, please be sure to hit “Apply Changes”.  Apply Changes pushes all programming to your account.

faq_LONG

One of the most important benefits that a telephone system offers is the Interactive Voice Response (IVR) feature.  The IVR acts like a digital reception in which it quickly greets every caller to the company and directs the call to the right person within the organization.

Deploying an IVR is a huge undertaking in any business.  When implementing an IVR, a company realizes that it can also be used for in other ways than just directing callers to the right person.  For example, you can set it up as a company directory or even answer simple questions to frequently asked questions.  An IVR in actuality starts the streamlining process of inbound calls to any company, a benefit that appears only after installation.  Here are a couple of examples of an IVR being used today.

Retail Stores

A traditional retail store, one that has a physical location, typically gets questions about store hours, directions, and returns.  An IVR can offer customers with answers to these frequently asked questions.  The solution also provides a secondary benefit of keeping the staff off the phone.

Sales Departments

Sometimes, a website cannot answer all the questions.  And when a prospective customer is calling, they have one or two questions that needs explanation before they buy.  An IVR will quickly answer the call and direct the caller to a sales specialist who can answer all the questions and ultimately take the sale, or direct back to the website.

Small and Home Based Businesses

An IVR gives a small business the perception that a company is larger than it is.  A similar service that provides the same illusion is a personalized domain.  Giving a customer a business telephone number that uses a digital receptionist is exactly the same as giving an email address with your company name on it.

And most importantly, an IVR pleasantly delights callers and leaves them with a feeling that the company they are dealing with is professional and understands that time is money.  Are you providing your customers with quick answers to their questions?

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