We have all had our own encounters with digital receptionists, and not all of them are favourable.  Some are straight and simple, while others have more options and sub-options than the alphabet letters.  Our bad experiences, which make more of an impression on us than our good ones, actually deter us from getting a digital receptionist for our own business.  What you do have to understand, though, is that these bad experiences can be avoided so that the use of a digital receptionist would be more positive than anything else.

Here are the benefits that you can get from having a digital receptionist of your own:

Savings

If you do not have a digital receptionist, you will need to hire a human one, and that would still have to come with a  phone system that would allow the person to transfer calls to different departments.  If your office runs more than 8 hours a day, you will need more than one digital receptionist, especially if you have an office that offers services for all seven days of the week.  The cost increases when you run a twenty-four-hour operation.  With a digital receptionist, you can run the business with just the phone system’s maintenance cost and get the twenty-four-hour coverage that you need.

Flexibility

Many people believe that as soon as you have a piece of technology, you are stuck with the process surrounding that item until it is replaced.  This is not true since one of the main selling points of a digital receptionist is that it can be programmed and reprogrammed an unlimited number of times.  This goes for the greeting that it gives in the morning and after office hours (the message can be switched automatically for some systems, so this will allow you to rest easy knowing that you will not forget to set the voice mail to answer the phone after office hours), as well as the options that you would want to give your callers as they maneuver through the different departments to get the service that they need.  When programming your digital receptionist, though, make sure not to make your options too complex and not to reprogram your options too often as well, as both could cause confusion and drive your callers away.