Transferring a number

My transfer says "Action needed"

Your current provider rejected something. It's almost always one of:

• Account number doesn't match: check your bill, digit for digit
• PIN or passcode is wrong: some providers require one, some don't
• The name or address doesn't match their records: it has to match theirs, even if theirs is outdated
• The number was already disconnected: see Do not cancel your current service

Fix the detail we've flagged and resubmit. This is time-sensitive. Your provider is waiting, and orders can be cancelled if they sit.

Article SL-406