The app

Switching lines, changing phones, or signing out completely

Reset Application takes your line off this phone and returns the app to its first screen. Use it when you are:

• Handing the phone to someone else, or leaving the organisation
• Starting over because the app is stuck and My app won't connect did not fix it

The app holds one line at a time. You can't have two extensions on one phone.

What Reset clears

Reset clears everything stored in the app on this phone:

• Call history
• Favourites and quick dials
• The app's settings
• Calls you recorded in the app. These are saved on the phone, not with us. Send any you need to yourself first. See Recording calls on your phone.

Your voicemail is not affected. It is kept with your line, in your dashboard and your voicemail emails. Your number, your extension and your other phones are not affected either.

Reset the app

1. In the app, tap the gear at the top right.
2. Scroll to the bottom. Under Activation, tap Reset Application.
3. The app asks you to confirm: "This will clear all data stored in the app, including your account and settings." Tap Reset.

The app goes back to its first screen. Once it is reset, this phone no longer rings for your line.

On Android and can't find it? Contact us and we will walk you through it.

Sign in to a line

Sign in to your dashboard on a computer and open the App page. Point your phone's camera at the code and tap the link that appears.

• iPhone: tap Open when it asks to open the page in "Softphone".
• Android: the app opens by itself.

The app signs you in. It may offer to become your phone's default calling app. You can skip that.

Switching to a different extension

You don't need to reset first. Scan the other extension's code. That code is on the App page of the person whose extension it is, so ask them to sign in and show it to you, or contact us.

1. The app warns that it will clear its storage. Tap Reset.
2. Scan the same code again. The first scan only clears the old line. The second one signs you in.

Switching clears the app the same way a reset does, including recordings. See What Reset clears, above.

Changing to a new phone

Set up the new phone by scanning the code from the App page. Then reset the app on the old phone. Until you do, both phones ring.

Lost a phone, or someone has left?

You can't reset a phone you don't have. Contact us and we will take the line off that phone for you.

Article SL-211