VoIP Routers and QoS Primer

VoIP Quality of Service (QoS)

Update: Check out our VoIP router compatibility guide to help you quickly assess your problem. You are sitting at your office desk, and suddenly you realize that your phone is not working or the voice quality is very non-human, almost like a robot! Adding further to your embarrassment all your incoming calls is going to your […]

Heartbleed Bug and VoIP

Heartbleed Virus and VoIP

Recently I have heard a few security terms quite frequently like Heartbleed bug, SSL, TLS and OpenSSL. Well, what are these? In simple words, SSL: Secure Socket Layer protocol is used to encrypt data on the Internet between clients and servers using different encryption techniques. The encryption is done for the purpose of data integrity and […]

Using Packet Analysis to solve VoIP issues – Part 2

Wireshark VoIP Packet Analysis 2-1

Read Part 1 of Using Packet Analysis here As we are working in the world of VoIP, we do need to know about the protocols that make this communication possible. SIP is one of the fundamental building blocks of today modern VoIP communication, not only used for voice communications, but also for multimedia session establishment, […]

Using Packet Analysis to Solve VoIP Issues

Wireshark VoIP Packet Analysis 1

Using Packet Analysis to Solve VoIP Issues By Edwin J. Frondozo, Co-founder & CEO Instantly download a printable cheatsheet on spotting an email phishing attempt Sometimes, when things are going crazy in a business VoIP network, it’s tough to trace the problem’s root cause. Voice quality issues are among the most important issues in VoIP, […]